Shipping policy

Free shipping, everywhere

Shipping is free on every order, to every country we ship to. No minimum spend, nothing added at checkout.

Where we ship

United States, United Kingdom, Canada, Australia, Japan, South Korea, Switzerland, Norway, United Arab Emirates, Palestine, Singapore, Malaysia, Hong Kong and New Zealand, The Netherlands, all EU countries.

When it ships

We dispatch within 1 to 2 working days. Every order is sent with track and trace, and you will get a tracking link by email as soon as it leaves us.

How long it takes

After dispatch, most orders arrive within:

  • United States 1 to 7 working days
  • United Kingdom 1 to 7 working days
  • Canada 1 to 7 working days
  • Australia 1 to 7 working days
  • Netherlands — 1 to 7 working days
  • European Union — 1 to 7 working days
  • Rest of the world — 1 to 7 working days
  • These are estimates, not guarantees.

Customs and import duties

Free shipping is not the same as free import duty. If you order from outside the European Union, your local customs authority may charge import duty, tax or a handling fee before your parcel is released. Those charges are set by your own country and are not included in the price you paid. Orders within the EU are not affected.

If something goes wrong

Wrong address, missing parcel, or tracking that has not moved  email info@prestigeamsterdam.com with your order number and we will sort it out. If a parcel is lost in transit, we replace it or refund you in full.